Product/Services Overview:
MAP CUSTOMER EXPERIENCE: Smart City & Initiative Customer Experience Mapping Services as the part of SDP’s Management Consulting & Government Advisory service offering for Public, Private and Social sector clients.
Product/ Service Delivery Duration:
Min 2-3 months depending upon Size of offering required and Scope of Work.
Ideal Client Type:
Public, Private and Social sector clients: International Agencies, National Governments-Ministries; Local Governments-Municipalities, Development Authorities, Smart City SPVs/ offices, Private Companies.
What is in the package of Product/Services (Deliverables)?
- Smart City & Initiative Customer Experience Mapping Services report
- Support for Smart City & Initiative Customer Experience Mapping.
Product Offering/SoW Overview:
- Introduction of Smart City-Xspaces Map Customer Experience
- Project Kick-off and Planning
- Stakeholder Identification and Engagement
- Customer Journey Mapping
- Experience Data Collection
- Persona Development
- Experience Analysis and Insights
- Service Design and Innovation
- Technology Integration Support
- Prototyping and Testing Advisory & Support
- Implementation and Rollout Advisory & Support
- Monitoring and Evaluation
- Continuous Improvement
- Communication and Reporting
- Training and Capacity Building
Key Benefits:
Empathize with your customers
Get a uniform view of their journey
Identify gaps in service or communications
Predict customer behavior
Improve the customer journey
Provide a visual aid for stakeholders
Remove silos from departments
See the experience from the customer's perspective
Enhance your content marketing strategy
Create a smoother experience
Increase customer engagement
Attract loyal customers
Boost employee satisfaction
Additional Free Offerings:
iDiagnose
MAP CUSTOMER EXPERIENCE
- Developing a CX Culture and Customer-first Mindset
- Ensure Deep Enough Customer Understanding
- Defining Great CX
- Prioritizing CX Initiatives
- Ensuring CX ROI
- Delivering Demonstrable and Measurable Experience Improvements
- Ensuring the Right, Meaningful CX Metrics aligned with Operational and Financial Metrics
- Maximize CX Centric Customer Care and Customer Success
- Addressing Employee Experience (EX) and the Employee Voice
- Sufficient CX Discipline and Techniques Understanding